Communication Gap:The Most Vulnerable Threat for the System

Communication Gap:
The Most Vulnerable Threat for the System



Effort of making the enterprise as a Quality Enterprise, innovative Management tools like- Corporate Governance, which in nutshell we define "Transparency of the Management System" seems to be incorporated by most of the Organization's inductions and orientation programs, to portrait a high degree of positive impact among the new employees. But do you really think it is been thoroughly implicated by the management, else it is used just to fortify the organization's image. Here, I'm going to share few of the real life experience, where I find that its just the communication gap which brings people in the state of dilemma and thus becoming the victim of the poor process.



While traveling by train to my hometown Gorakhpur, I find the dual track railway project throughout the stretch between Barabanki junction and Gorakhpur junction. This project initiated in mid of 90s and seems to take several more year from now. You find it strange, what is the correlation of this story with the topic. Places like Gorakhpur better say the cities falling between Lucknow and Gorakhpur are striving for development since several decades. And the root cause seems, is not lack of fund with the government, rather it is how to transmit those fund to such areas. Every betterment brings a revolution. And such revolutions were always altered by stereotype peoples, whose earnings are associated with the poor factors. It seems a most mean and selfish approach till now in my life.

Welfare associated with the mass should not be coincide with our Mean or Self Centric approaches.


The similar kind of situation or say similar mindsets still persist with our management. People who find workplace more of a comfort zone and less as a platform to perform; are one who encourages these malpractices. Except notice and circulars, rest of the issues related with policies, process, benefits and privileges were avoided by the system to communicate among the employees. Moreover it is been observed many time, that the information were conveyed at the extreme last moment, which later leads to a big mess.

Considering the organization's politics and leg pulling of employees, I think "Communication Gap" is biggest weapon with the higher authority or say with the management.

It's the employee who has to become more proactive now in terms of information they need to grab rather wait to receive.


Many times in job when we approach to higher authority for some information, it become question for them why the employee asking. They hesitate in responding, ignore or even irritate from such question, seems that something is going from them. They believe, if I tell him/her everything then what will be my importance in this organization. I wonder why people having such psychology, that passing the information clearly could lead to lowering there value in the organization. But later stage I find its answer too, which lies in socio-economic factors and insecure feeling among the employees.

Considering the socio-economic factors, individual who drawing salary of 10 thousands or 15 thousands and having family of 4 members, it become harder to survive in this capitalist world. In such condition if there livelihood is associated with only job, he become so prone towards such thing which can alter there longevity in the organization. If a employee approach to these kind of people to know the details, they either shelved the issue or deviate the matter, in many case as what happen in our hotel industry, they respond, in such a matter that the new employee's morale goes immediately down.

Now talking about insecure feeling in the employees, it is been observed that employees who find the work place as more of comfort zone and less of workplace what we called in hindi 'karma bhoomi' are one who opaque the communication. They find there colleagues and subordinates are the biggest competitor or better say threat for there sustainability in the organization. At this moment, the only way they find is to go for communication gap.

Though, today there are organizations who are working on corporate governance by putting each and every information on employee's web-pages / e-mail ID. But it is implemented only by few good brands and MNCs.


There must be an attitude "to give up" specially when we working for common motive and this attitude should always taken into consideration, when we work for betterment of our society.

At this moment I would like to recall a phrase from Airtel advertisement–

"Communication breaks all the barrier"



Finally, I could just make a request from all the readers, that please encourage transparency in today's world especially when it is related to the welfare of our consumers, no matter they are helping to increase penny in your pockets or not… We are now in process to initiate such practice which could make life more easy in today's tuff world, coz nothing is precious than a peaceful human life…